Question 1

What do I need to register on 9tk10?

Accepted Answer

To register, you'll need an active Bangladeshi mobile number, a strong password, and your full name and date of birth. You must be at least 18 years old. An NID is not required during registration, but will be needed for KYC verification when you make a withdrawal.

Question 2

Can I create multiple accounts with one mobile number?

Accepted Answer

No. Each mobile number can only be registered to one account. If the same person creates multiple accounts, all accounts may be suspended and balances forfeited. Please play fair and stick to one account.

Question 3

What is KYC verification and how do I complete it?

Accepted Answer

KYC (Know Your Customer) is a one-time identity verification process required before you can make a withdrawal. Go to Account Settings and upload photos of the front and back of your National ID or passport. Verification is usually completed within 24 hours.

Question 4

How do I change my password?

Accepted Answer

While logged in, go to your account settings and select the "Change Password" option. Enter your old password, then your new password, and verify with an OTP. If you've forgotten your password, Login Page to reset.

Question 5

I want to close or delete my account — what should I do?

Accepted Answer

To close your account, email support@9tk10.biz. If you need a temporary break, the self-exclusion option is also available. Make sure to withdraw all your balance before deleting your account.

Question 6

How do I make a deposit on 9tk10?

Accepted Answer

Log in and click the "Deposit" button. Select your payment method (Mobile Pay / Nagad / Rocket). Enter the amount and complete the payment following the on-screen instructions. Your balance is usually updated within 1–5 minutes.

Question 7

What are the minimum deposit and withdrawal amounts?

Accepted Answer

The minimum deposit is ৳500 and the minimum withdrawal is ৳500. The maximum single withdrawal limit is ৳50,000. The daily withdrawal limit is ৳1,00,000. See our Terms & Conditions for full details.

Question 8

How long does it take to receive funds after submitting a withdrawal request?

Accepted Answer

Withdrawals are typically processed within 15 minutes to 2 hours. First-time withdrawals may take a little longer if KYC verification is pending. During peak times, processing can take up to 24 hours.

Question 9

Money was deducted from Mobile Pay but my balance wasn't updated — what should I do?

Accepted Answer

Wait 5–10 minutes first. If the funds still haven't arrived, email support@9tk10.biz with your Mobile Pay transaction ID. Issues are usually resolved within 2 hours.

Question 10

My withdrawal request was rejected — why?

Accepted Answer

Common causes include: incomplete KYC verification, unmet bonus wagering requirements, or an incorrect mobile number on file. Go to Account Settings, correct your details, and try again.

Question 11

How do I claim the 9tk10 welcome bonus?

Accepted Answer

Once you complete a new registration and make your first deposit, the welcome bonus is automatically credited to your account. Make sure the promotion option is active at the time of deposit to receive the bonus. For full terms and conditions, Promotions page View.

Question 12

What are wagering requirements and how do I meet them?

Accepted Answer

Wagering means you must bet a set multiple of your bonus amount before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets. You can track your progress in your account.

Question 13

Where do I enter a voucher code?

Accepted Answer

Enter your code in the "Voucher Code" field during deposit, or go to the "Promotion" section in your account settings to redeem it. For more details, Voucher Page View.

Question 14

Can bonuses be withdrawn directly?

Accepted Answer

No. Bonuses cannot be withdrawn directly. Once the wagering requirements are met, the bonus will be converted to real balance, which can then be withdrawn as normal.

Question 15

How do reward points accumulate and how do I use them?

Accepted Answer

Points are earned automatically with every bet. Accumulated points can be redeemed for bonuses, free bets, or special rewards. Rewards page View your current points balance and redemption options.

Question 16

How do I place a live bet on 9tk10?

Accepted Answer

Log in and Match Odds page. Browse the list of live matches and click on the one you want. Select your odds to add them to the bet slip, enter your stake, and click "Place Bet".

Question 17

Can I cancel a bet after it's been placed?

Accepted Answer

Once a bet is confirmed, it generally cannot be cancelled. However, some bets offer a "Cash Out" option that lets you settle the bet before the match ends. If Cash Out is available, you'll see it in your bet slip.

Question 18

What happens if the odds change while I'm placing a bet?

Accepted Answer

Odds change in real time during live betting. The odds displayed at the moment you confirm your bet are final. If the odds shift, our system will prompt you to confirm before the bet is placed.

Question 19

What is the 9tk10 jackpot and how can I win it?

Accepted Answer

A jackpot is a special large prize that members can win by participating in certain games or slots. on the Jackpot page View the current prize pool and participation terms.

Question 20

I think my account has been hacked — what should I do?

Accepted Answer

Change your password immediately and email support@9tk10.biz. We will temporarily lock your account and launch an investigation. Report any suspicious transactions right away.

Question 21

How do I enable Two-Factor Authentication (2FA)?

Accepted Answer

Go to "Security" under Account Settings and enable "Two-Step Verification". Once active, you'll receive a one-time OTP on your mobile each time you log in, in addition to your password. This significantly improves your account security.

Question 22

Is my personal information safe?

Accepted Answer

Yes. 9tk10 uses 256-bit SSL encryption. Your information is never sold or shared with third parties. For more details, Privacy Policy Read more.

Question 23

Where can I get the 9tk10 app and how do I install it?

Accepted Answer

Download Page to download the APK file directly. Before installing, enable "Install from unknown sources" in your phone settings. iOS users can add the web app to their home screen via Safari.

Question 24

Why won't the app install?

Accepted Answer

Common causes include: "Unknown sources" permission not enabled, insufficient storage on your phone, or an outdated Android version. The app works correctly on Android 6.0 and above.

Question 25

How do I update the app?

Accepted Answer

When a new update is available, you'll see a notification in the app. Alternatively, Download Page Download the latest version and install it over the existing one — your data will not be lost.

Question 26

Can I log into the same account from multiple devices?

Accepted Answer

Yes, you can log in on both your phone and computer. The first time you log in on a new device, OTP verification is required. If you're logged in from multiple devices at the same time, you'll receive a security notification.

9tk10 FAQ — Answers to All Your Questions

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